Care · WordPress Support
One team for tech,
content and marketing.
With WordPress Support you don’t need three different experts. We cover tech, content, and marketing under one roof. Running a website often takes more than one skillset. A marketer may not fix technical issues; a tech person may not be skilled in content or SEO.
Why this
matters.
A maintained site is safe and updated, but real growth comes from ongoing improvements. Support keeps your website fresh, functional, and effective every day.
One partner for everything
All-in-one support for content updates, marketing help, and technical fixes.
Keep content fresh
Quick updates for pages, blogs, promotions, and images.
Fix issues fast
Resolve plugin conflicts, bugs, and small errors before they slow you down.
Boost visibility
Light SEO tweaks and marketing tool setup to keep you competitive.
What’s in
the box.
One reliable partner for content, marketing, and tech. Instead of juggling three people.
Content updates
Add or edit text, images, blog posts, and promotions so your site stays fresh.Bug fixes & troubleshooting
Quick resolution of plugin conflicts, errors, and small technical issues.Plugin setup & tweaks
Install and configure plugins, or make small adjustments to improve functionality.Performance touch-ups
Image optimisation, caching, and settings to keep your site running smoothly.Basic on-page SEO
Update page titles, headings, and internal links for better search visibility.Marketing tool integrations
Connect email platforms, tracking codes, or automation workflows.Priority local support
Email-based support with guaranteed response times, from our Kiwi team.What’s not included.
Support covers the day-to-day. Larger pieces of work live under our specialised services:
Prices on the page.
Imagine that.
Pay as you go, prepay a block, or choose a monthly plan with guaranteed response times.
Hourly
One-off fixes or urgent jobs, no contract
- Ad-hoc support as needed
- Ideal for one-off or urgent issues
- Same expert team, billed per hour
Flexi
Occasional updates or small projects
- 8 prepaid hours, valid 6 months
- Great for occasional updates
- Non-refundable; unused hours expire
Essential
Most popularAffordable ongoing support
- 4 hours of support each month
- High-priority response within 24 hours
- Extra hours at NZD 150/hr
- Minimum 12-month contract
Premium
Sites that need extra care
- 8 hours of support each month
- Same-day priority response
- Extra hours at NZD 125/hr
- Minimum 12-month contract
All prices exclude GST. Monthly hours reset each month; Flexi hours are valid for 6 months.
Built by people who’ll
still be here next year.
All-in-one know-how
From content and marketing to tricky tech fixes. You don’t need to hire three different people.
Local & reliable
Based in New Zealand, so we understand how local businesses work and what your customers expect.
Support that fits you
Flexible SLA options so you can choose the response times that suit you best.
Proactive, not reactive
We keep an eye on your site and recommend improvements so it keeps performing.
Straightforward pricing
One clear monthly or yearly fee, no hidden costs, no sneaky extras.
You’ll hear from us within one business day, often in a few hours.
Say helloGoes well with.
Website Maintenance
Updates, backups, and monitoring handled for you. Secure, up to date, stress-free.SEO
Rank higher, attract the right customers, and grow your online visibility.WooCommerce Development
Secure, high-performing stores tailored for Kiwi retailers, from boutique to enterprise.Questions we
often hear.
What’s the difference between WordPress Support and WordPress Maintenance?
Maintenance keeps your website secure, updated, and backed up in the background. Support is hands-on help for day-to-day tasks: content edits, plugin tweaks, bug fixes, light SEO. Many businesses choose both.
How does your WordPress Support work?
Choose a plan, then send requests by email. We track time used and provide updates, so you always know where you stand.
What kind of tasks are covered under Support?
We handle content updates, troubleshooting, plugin configuration, small fixes, performance tweaks, basic SEO improvements, and marketing tool integrations. For larger projects (e.g. full redesigns, advanced SEO campaigns, or complex WooCommerce builds), we’ll recommend one of our specialised services.
How fast do you respond?
Essential includes responses within 24 hours (usually sooner); Premium offers same-day priority. Urgent issues are always escalated immediately.
Do unused support hours roll over?
Monthly plan hours reset each month. Flexi hours are valid for 6 months. Hourly is simply billed per hour.
Can you help with SEO or marketing as part of Support?
Yes. Support includes light SEO improvements (like meta tags, headings, internal linking) and setting up marketing tools (like email automation or tracking codes). For full SEO strategies, SEM campaigns, or advanced marketing, we recommend our WordPress Growth services.
Can you support WooCommerce websites?
Yes, we can handle routine WooCommerce support such as product updates, plugin fixes, and small adjustments. For advanced WooCommerce development or major customisations, we suggest our WooCommerce Development service.
What if I need more hours than my plan includes?
Extra hours are billed at your plan’s rate: NZD 150/hr for Essential, NZD 125/hr for Premium. We’ll suggest an upgrade if you regularly need more.
Is there a minimum contract?
Essential and Premium require a 12-month minimum. Flexi and Hourly have no ongoing commitment.
Why should I choose WP Expert for WordPress Support?
Because we bring everything together: tech fixes, content help, and marketing support in one place. No need to hire multiple people or agencies. Our Kiwi-based team offers straightforward pricing, reliable response times, and proactive advice to keep your site moving forward.